FAQs

Most made-to-order paintings require approximately 7–14 days for painting, finishing, and quality inspection. We’ll send photos or a video of your finished artwork and ship only after you approve it. Standard delivery then typically takes 5–7 business days after shipment. Any time awaiting your approval is additional.

Yes, every painting is created by hand. You may notice small differences in brushstrokes, texture, or color from one piece to the next. Those variations are part of the painting’s character, not a defect.

We photograph our artwork to show its color and texture as accurately as possible, but your screen and the lighting in your room can affect how it looks. Texture also has more depth in person. We’ll send photos or a video of your finished painting for your approval before shipping. We will not ship until you approve it.

Often, yes. Send us your preferred size, colors, reference images, and any details about where the piece will hang through our Custom Art service. We can often create a new hand-painted interpretation of a design. Since each piece is painted individually, we can’t promise an exact duplicate.

Rolled canvas comes without stretcher bars and ships in a protective tube. It needs to be stretched or framed before hanging. Frameless canvas is already stretched over a wooden support, with no outer frame, and is ready to hang. Framed canvas includes the outer frame you select and arrives ready to display.

We’ll email your order confirmation to the address you entered at checkout. Don’t see it? Check your spam folder or Promotions tab first. If it’s still missing, contact us and we’ll help you check on your order.

You’ll see the payment options available for your location and currency at checkout. Your payment is handled by a Shopify-supported payment provider. We don’t store your card details.

Yes. We’ll send photos or a video of your finished painting for your approval before shipping. Want something adjusted? Reply during this review so we can discuss your requests. We will not ship until you approve your artwork. If we haven’t received your approval, shipment will remain on hold.

Contact us as soon as you can. If your order hasn’t shipped, we can review your request to change or cancel it based on its production status. We do not charge a materials fee for cancellation. Once your order has been handed to the carrier, it can’t be canceled, but you may request a return under our return policy, including for custom artwork.

Yes, standard shipping is included worldwide. Need your artwork sooner? Expedited shipping may be available at checkout or by request, depending on the size of your artwork and where it’s going.

We choose the packaging to suit your painting’s size and finish. Rolled canvas travels in a rigid protective tube. Smaller stretched or framed pieces ship in reinforced boxes, while larger framed pieces may be packed in a wooden crate.

Please allow approximately 7–14 days for production, followed by 5–7 business days in transit after your approval and shipment. Any time awaiting your approval is additional. Business days exclude weekends and public holidays. Delivery times are estimates, and customs clearance may affect arrival. We’ll email you a tracking link once the carrier picks up your shipment. Tracking updates may take a little time to appear after pickup.

For delivery to the United States, you will not be charged import duties; VicsArt covers any applicable import duties. This does not remove sales tax shown at checkout. For all other destinations, the buyer is responsible for any import duties, VAT, import taxes, or customs clearance fees charged under the destination country’s rules. These charges are separate from complimentary standard shipping and may be collected by customs or the carrier.

You can request a return or exchange for standard, custom, or personalized artwork within 30 days of delivery, subject to our return conditions. Contact us for authorization before sending it back. The artwork must be in its original condition and packed securely in its original protective packaging or an equivalent protective package. Customers pay standard return shipping and any applicable return-related customs charges.

Keep the artwork and all of its packaging, and contact us within 48 hours of delivery. Include your order number and clear photos of the artwork, outer box, protective packaging, shipping label, and damage. Once transit damage is verified, you may choose a full refund for the damaged artwork to your original payment method or a replacement at no additional cost. We’ll confirm any return arrangements with you; the customer-paid return-shipping rule for standard returns does not apply to a verified transit-damage claim.

Yes. Custom, personalized, and commissioned paintings are eligible for our 30-day return policy. Contact us within 30 days of delivery for authorization before sending the artwork back. It must be in its original condition and securely packaged. You pay standard return shipping and any applicable return-related customs charges. Approved refunds go to your original payment method. Verified transit damage is handled separately under our damage policy.

Once your authorized return arrives and passes inspection, we’ll process your approved refund to your original payment method within 3 business days. Your bank or payment provider may need additional time to post the credit. Please see our Return & Refund Policy for payment-provider timelines.