Shipping Policy

At VicsArt, every piece of artwork is crafted with care and packaged to ensure safe delivery. This policy outlines our processes for production, dispatch, shipping times, customs, and delivery support for orders placed on vicsart.com.

1. Order Preparation & Processing

Most VicsArt paintings are made to order. Please allow approximately 7–14 days for painting, finishing, and quality inspection. Shipping time is separate from production time.

We will send photos or a video of your finished artwork for your approval before shipping. You may discuss reasonable adjustments with our team during this review. We will not ship your artwork until you have approved it. If we have not received your approval, shipment will remain on hold. Time spent awaiting your approval is additional to the production and shipping estimates.

2. Shipping Times

After you approve your finished artwork and it has shipped, standard delivery typically takes 5–7 business days. Please plan for 7–14 days of production, followed by 5–7 business days in transit, plus any time needed for your approval. Business days exclude weekends and public holidays.

Please note that delivery estimates are not guaranteed, as carrier schedules and customs clearance delays are beyond our control.

3. Shipping Rates & Carriers

We offer free standard worldwide shipping on eligible orders. Expedited shipping options may be available at checkout or upon request. We ship via reputable international carriers (such as DHL, FedEx, or UPS) and will provide tracking information as soon as your order has been handed to the courier.

4. Packaging & Transit Protection

Rolled Canvases: Safely rolled and shipped in heavy-duty protective tubes.
Framed Artwork: Packed with multi-layer protective padding and reinforced outer cartons or wooden crates.

All orders include transit protection to ensure you are covered if an artwork arrives damaged.

5. Customs, Duties & Import Taxes

United States: You will not be charged import duties for delivery to the United States. VicsArt covers any applicable import duties for these orders. This does not remove any sales tax displayed at checkout.
Other destinations: The buyer is responsible for any import duties, VAT, import taxes, or customs clearance fees charged under the destination country’s rules. These charges are separate from shipping and are not included in complimentary standard shipping. Your local customs authority or carrier may collect them before delivery.

6. Address Changes & Delivery Requirements

Please double-check your delivery address during checkout. If you need to update your shipping details, contact us immediately. Once an order has been dispatched, address modifications may not be possible or may incur carrier redirect fees.

For security and protection, high-value parcels may require a signature upon delivery.

7. Transit Damage & Delivery Issues

If your artwork arrives damaged, please notify us within 48 hours of delivery at info@vicsart.com with:

Clear photos or videos of the damaged artwork.
Photos of the outer packaging, including the shipping label.

Please keep the artwork and all original packaging while we review your claim. Once transit damage is verified, you may choose a full refund for the damaged artwork to your original payment method or a replacement at no additional cost. We will handle the carrier claim and confirm any return arrangements with you. The customer-paid return-shipping rule for standard returns does not apply to a verified transit-damage claim.