Shipping Policy

At VicsArt, every artwork is prepared with care and packed for safe delivery. This policy explains how production, dispatch, delivery, customs and transit support work for orders placed on vicsart.com.

Order preparation

Most VicsArt pieces are made to order. Please allow approximately 1–2 weeks for hand-painting, finishing and quality review before dispatch. If an item is already in stock, it is usually prepared within 3 business days.

For custom artwork, we can share preview photos or a short video before shipment. Reasonable adjustments can be requested at that stage, so please review previews promptly when they are sent.

Shipping time

After dispatch, standard international delivery typically takes 5–7 business days. Total timing is generally 1–3 weeks, depending on the artwork, framing choice, destination and customs processing. Delivery estimates are not guarantees, as carrier and customs delays are outside our control.

Shipping cost and carriers

Standard worldwide shipping is included for eligible orders. Expedited options may be available at checkout or by request. We select a reputable carrier for the destination and send tracking information once the parcel has been handed to the carrier.

Packaging and insurance

Rolled canvases are protected in sturdy tubes. Framed artwork is packed with protective materials and a reinforced outer carton or crate when appropriate. Orders are shipped with transit protection so that we can assist if an artwork arrives damaged.

Customs, duties and taxes

For deliveries to the United States, applicable import handling is generally arranged in advance. For other destinations, local duties, taxes, brokerage charges or import requirements may apply and are the recipient's responsibility. Please check your local rules before ordering.

Address changes and delivery support

Please confirm your delivery address carefully before placing an order. Contact us as soon as possible if it needs to change; once an order has shipped, changes may be limited by the carrier. A signature may be required for higher-value parcels.

Transit damage or delivery issues

If your artwork arrives damaged, please contact us within 48 hours of delivery with clear photos of the artwork, packaging and shipping label. Keep all packaging until we advise you. We will review the case and arrange an appropriate replacement, repair or refund solution where transit damage is confirmed.

Contact us

For shipping questions, order updates or delivery support, please contact info@vicsart.com.