Terms of Service

These terms explain how to use vicsart.com and purchase from VicsArt. Please read them alongside the product details, your order information, and the policies linked below. If something is unclear, contact us before ordering so we can help.

1. Using our website

Please provide accurate contact, billing, and delivery information and use this website only for lawful purposes. You must be legally able to enter into a purchase agreement in your location. Keep your account credentials private and let us know if you believe someone has used your account without permission.

2. Artwork and product information

Review the selected size, orientation, framing option, and other specifications before checkout. Room photographs illustrate styling ideas; the dimensions in the product description determine the size you are ordering. Screen settings can affect displayed colors. Where a product is identified as hand-painted, individual brushwork and texture can vary. These variations do not remove your rights when an item is faulty or materially different from its description.

3. Prices, payments, and orders

Check the currency and full order total at checkout, including any displayed shipping charges and taxes. Available payment methods appear during checkout. An order email acknowledges receipt of your order. If an item is unavailable or a material listing error affects your order, we will contact you to explain the issue and arrange a correction or cancellation with the appropriate refund. We will not substitute a different item or charge an increased price without your agreement.

4. Custom requests and order changes

Any agreed customization should be recorded in writing, including dimensions, colors, framing, and reference material. Contact us promptly if you need to change or cancel an order before shipment. Available changes depend on its production status. We do not charge a materials fee for cancellation. Once an order has shipped, our return process applies. We will send photos or a video of your finished artwork and will ship only after you approve it. We will hold shipment if we have not received your approval.

5. Delivery and returns

Made-to-order artwork typically requires 7–14 days for production, followed by 5–7 business days in transit after your approval and shipment. Any time awaiting approval is additional. Delivery estimates are not guaranteed arrival dates. For U.S. deliveries, buyers will not be charged import duties; VicsArt covers any applicable import duties. For other destinations, buyers are responsible for applicable import duties, taxes, and customs fees under the destination country’s rules. Read our Shipping Policy for details.

Standard, custom, and personalized artwork may be returned under our 30-day Return & Refund Policy, subject to authorization, original condition, and secure packaging. Customers pay standard return shipping and any applicable return-related customs charges. Approved refunds are issued to the original payment method. If verified transit damage occurs, you may choose a full refund for the damaged artwork or a replacement at no additional cost. Please report transit damage within 48 hours of delivery and provide photos of the artwork, packaging, and shipping label.

6. Website content and submitted materials

Purchasing an artwork does not transfer its copyright or grant permission to reproduce its design commercially. Website photographs, text, and other creative materials remain subject to their owners' rights. Only send reference images or other materials that you are entitled to share. We will seek permission before using your private customer photographs in public marketing.

7. Privacy and external services

VicsArt uses Shopify to host this store and support commerce services. Customer information needed to operate the store and process purchases is shared with Shopify and relevant service providers, which may operate in other countries. See our Privacy Policy and Shopify privacy portal for details and available privacy choices. Third-party websites and services have their own terms.

8. Questions and updates

Nothing in these terms excludes consumer rights that cannot lawfully be excluded. Updates will be posted on this page; a later update will not automatically rewrite an existing order agreement. For questions, email info@vicsart.com or call +1 530 201 6073.