Returns and exchanges
For an eligible return, email info@vicsart.com within 30 days of delivery. Include your order number and reason. We aim to reply within 24 hours; please check your spam folder.
Return requirements
Contact us before shipping anything back. We will confirm the return destination. Artwork must arrive in its original condition, protected in its original packaging or an equivalent protective package. If using replacement packaging, send photographs before dispatch.
Customers pay return shipping and applicable customs charges. Eligible returned artwork receives a full refund. Handmade pieces naturally differ slightly.
Custom artwork
Pieces made with personalized dimensions, colors or other requests cannot be returned after safe delivery, except where required by applicable law.
Refund timing
After receipt and inspection, we process approved refunds within three business days. PayPal and Shop Pay may take three additional business days; cards may take 7–15, depending on the provider.
Transit damage
Email your order number and photographs of the artwork and packaging. We arrange a free replacement for confirmed transit damage and handle the carrier claim.