Return & Refund Policy

At VicsArt, we take immense pride in the craftsmanship of our handmade oil paintings. We want you to love your artwork. If you are not completely satisfied, our Return & Refund Policy outlines how we can assist you.

1. Returns & Exchanges

Return Window: You may request a return or exchange for standard, custom, or personalized artwork within 30 days of delivery. Please email info@vicsart.com before sending your artwork back.
Required Information: Please include your Order Number and the reason for the return. We aim to respond within 24 hours (if you do not see our reply, please check your spam folder).

2. Return Conditions & Requirements

Prior Authorization: Please contact us before shipping any item back. We will provide you with the correct return address and instructions. Unauthorized returns will not be processed.
Item Condition: Artwork must be returned in its original condition and securely packaged in its original protective packaging (or an equivalent heavy-duty protective package). If you are using non-original packaging, please send photos of the package to us for confirmation before dispatch.
Return Shipping: For standard returns, including custom and personalized artwork, the customer pays the return shipping cost and any applicable customs clearance fees, duties, or taxes associated with the return. This does not apply to a verified transit-damage claim.
Handmade & Color Notice: Because all our artworks are 100% hand-painted, subtle variations in brushstrokes or color saturation may occur compared to online mockups. Slight display color differences do not constitute a product defect.

3. Custom & Personalized Artwork

Custom and personalized paintings, including custom dimensions, colors, and commissioned artwork, may be returned under the same 30-day return policy. Please contact us within 30 days of delivery for authorization. The artwork must be in its original condition and securely packaged, and the customer is responsible for standard return shipping and any applicable return-related customs charges.

4. Refund Processing & Timing

Inspection: Once your returned item is received and inspected, we will process your approved refund within 3 business days.
Processing Window:
- PayPal & Shop Pay: Typically 1–3 business days.
- Credit / Debit Cards: 5–10 business days (depending on your card issuer).
Refunds will be credited to your original payment method.

5. Transit Damage & Shipping Issues

If your artwork arrives damaged during transit:

Contact us at info@vicsart.com within 48 hours of delivery.
Provide your Order Number along with clear photos/videos of the damaged artwork, outer packaging, and shipping label.

Keep the artwork and all packaging while we review your claim. Once transit damage is verified, you may choose a full refund for the damaged artwork to your original payment method or a replacement at no additional cost. We will handle the carrier claim and confirm any return arrangements with you. The customer-paid return-shipping rule for standard returns does not apply to a verified transit-damage claim.